Enhancing information system security in Mobile Phone Banking Services In Kenya

Abstract

The mobile phone banking services in Kenya is a relatively new concept in the banking sector and it has the potential to drive banks’ success. The introduction of this concept by some commercial banks was aimed at taking advantage of the increased number of mobile phone subscribers. Generally, out of 24,968,891 Kenyans having access to a mobile phone (CCK, 2010), only approximately 9.66 million have bank accounts. Other reasons driving banks to adopt this concept is to increase competitiveness, efficiency and speed in provision of financial services to the banks’ customers for both personal and retail banking and offer them a 24 hours and 7 days a week accessibility to their bank accounts. The purpose of the research study was to enhance information system security in the mobile phone banking services in Kenya with the view of evaluating the current information system security and the mobile phone technologies available in Kenya. The research adopted the descriptive approach. Questionnaires were used as the main instrument for data collection. Data collected was analyzed using descriptive statistics in form of percentages and frequency distribution tables with the help of SPSS (statistical package for social science) program. Histogram and bar graphs were used to present the data. The expected outcome of the research study was to derive additional information system security measures that will enhance secure provision of mobile phone banking services in Kenya.