Employee Perceptions of Factors Affecting Productivity at the Aga Khan University Hospital,Nairobi

Abstract

The objective of the study was to determine the perceptions of factors that affect employee productivity at the Aga Khan University Hospital, Nairobi. The study sought to establish the extent to which categories of given factors namely corporate governance, communication Motivation, staff training and Employee knowledge, skills affected productivity. Aga Khan University Hospital, Nairobi is a private, not-for-profit institution that provides tertiary and secondary level health care services as well as teaching facilities. It is also a premier provider of ambulatory care and quality in patient services. To achieve the aim of the study, the researcher adopted a descriptive survey design and data was collected from respondents by use of questionnaires. The questionnaires were self administered to the respondents who were selected employees of Aga Khan University Hospital, Nairobi. Once the pertinent data was collected, the researcher carried out analysis of the same using percentages and frequencies. Where appropriate, the study results were presented in tables and graphs. The study established that the stated factors affected productivity. Majority of the employees agreed that the stated factors affected productivity to a great extent with motivation and staff training having a very great impact on productivity whereas communication and corporate governance were perceived as affecting productivity to a moderate extent. Also established were other factors not stated that affected productivity. This included Pay and Benefits, Promotion, Right tools & Implements and Culture. It was noted that a mean score implying no extent at all or small extent was not obtained in any of the factors. It was therefore concluded that all the factors stated affected productivity to a great extent. The study recommended management to take staff productivity seriously as this is a means by which managers and their staff can discuss key work issues in a systematic manner than other approaches. The study also recommended that a similar study may be conducted in public health organizations to establish factors affecting productivity in public hospitals.