Tqm Emphasis on Creative Leadership and the Effect of Manager’s Gender: the Case of Kenya National Registration Bureau

Abstract

One of the key differences between Total Quality Management and traditional management has been the former’s emphasis on creative leadership when the latter clearly roots for transactional leadership. Having to display leadership behaviors that differ from situation to situation is therefore a greater challenge when Total Quality Management requires a leadership behavior that is different from what the inborn characteristics of the manager leans towards. This research examined the influence of gender on the leadership style one is inclined to, and the flexibility with which an individual in a management situation can change their leadership styles when situation demands it. Using Kenya National Registration Bureau as the context, the study collected the data from the National Registration Bureau’s registrars of persons, and, used hypothesis tests to determine if a manager’s gender can have influence on the leadership style flexibility, and the leadership style inclination. The study found that there is no significant relationship between gender of a leader and his/her leadership style inclination as well as leadership style flexibility. In conclusion gender does influence neither the leadership style of a leader nor the leadership style flexibility.