Employee Performance Management Process in Nairobi City Water and Sewerage Company Limited

Abstract

Employee performance management is about directing and supporting employees to \ work as effectively as possible in line with the needs of the organization. This requires paying attention to employee’s attitude that improves the relationship between employer and employees. Success in business requires higher levels of performance in three areas namely: the quality of goods and services, the cost at which the products are produced and the speed with which the producers innovate and get new products in to the market. This means that in the face of the increasing competition, organizations must at all times strive to improve the performance of its employees and hence the overall organizational performance. The objective of the study was to determine the employee performance management process in Nairobi City Water and Sewerage Company Limited. A case study design was used. Data collection was done using an interview guide. The respondents were the Director of Human Resources, Commercial Director and the Administration Manager. Data analysis was done using descriptive statistics and presentations in the form of tables and charts. The study found out that the company has an employee performance management process. The aim of it is assisting in achieving sustainable improvements in the company overall performance, serving as a lever for change, increasing employees motivation and providing an outlet for employees to express their aspirations and concerns. The interviewees indicated that employee performance management process in the company has four steps starting with the setting of targets from organizational, departmental, and individual, planning of employee performance, measurement of employee performance and finally review of employee performance. The benefits derived from implementation of employee performance management process in the company included improving individual, team and the company overall performance. Further research on employee performance management process should be done on other water and sewerage companies in Kenya to augment the findings of this study.