Organizational Learning and Continuous Improvement Among Commercial Banks in Kenya

Abstract

The purpose of this research is to determine the factors that influence organizational learning and the impact of organizational learning on continuous improvement among commercial banks in Kenya. The research addresses the immediate need to explore ways to design organizations so that they fulfill their function effectively and encourage people to reach their full potential. Extensive research was contacted among 44 commercial banks operating in Kenya by administering questionnaires to one person from each bank. This research will provide valuable information regarding how organizations are coming up with systems thinking, team learning, shared visions, personal mastery and organizational corporate culture. The analysis shows that organizational learning influences continuous improvement. Further research can be contacted to find out what influences continuous improvement