A Multi- Agent Based Hospital Insurance System (Mahis)

Abstract

The process of handling claims by insurance firms is a very expensive process that requires the attention of different experts for different stages of the claim process. With the different process comes the problem of having huge amounts of information in unstructured manner. The domain also requires managing enormous amounts of information, which is many cases is heterogenous, distributed and unstructured, due to the different panties involves and different in their internal systems. This combination requires autonomous, intelligent and adaptive technologies to implement, therefore, the need of agent based technology is highly required. The multiagent based hospital insurance system is efficient in handling registration and claims. The system is able to handle large amounts of information in a structured manner. It also helps in saving the amount of time that a client takes to submit and have the claim processed. The system is able to register promptly new members and automatically allocates them new identification numbers to use. The members are also able to view their statements and registration details.