Organizational Learning and Operational Performance in Hospitality Industry in Kenya

Abstract

The continued environmental changes have resulted in increased business competition and thus need to come up with new ways of doing business. Organizations are now forced to implement different types of operation systems so as to enhance their productivity, reduce costs and increase the speed of delivery to enhance customer satisfaction. The main purpose of this study was to determine the impact of adopting organizational learning on operational performance. The study focused on hospitality industry in Kenya. The findings indicate that adopting organizational learning enhances operational performance though contextual factors have a direct influence on achieving the same. Data was collected through self-administered questionnaires focusing on the operations department of the selected hotels. Organizations that are seeking enhancement of long term competitiveness should consider adopting organizational learning with a consideration on contextual factors.