The perception of Kenyan citizens on improvement of public service delivery since the implementation of performance contracts in Kenya
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Date
2011Author
Kariuki, Margaret Muthoni
Kasomi, Fredrick Muthenya
Type
ArticleLanguage
enMetadata
Show full item recordAbstract
The main objective of the study was to establish the perception of Kenyan citizen’s on
improvement of public service delivery since the implementation of performance contracts
in Kenya. The accessible target population comprised of Kenyan citizens residing in
Nairobi County. The researcher targeted respondents from the state corporations,
government ministries and local government. Results confirm that there is a significant
improvement of service delivery interns of: Accountability and transparency in service
delivery and the utilization of resources and deliver quality and timely services to the
citizens since the implementation of performance contract in Kenya. On the other hand
other measures of service delivery were rated poorly, that is, there is no significant
improvement of service delivery in terms of Productivity in order to maximize
shareholders, Reduce or Eliminate reliance on the Exchequer and Autonomy to
Government Agencies since the implementation of performance contract in public sector.