Balanced Scorecard as an Effective Strategy Implementation Tool by the Nairobi City County Government in Kenya
Abstract
The purpose of this study was to investigate effectiveness of balanced scorecard as
applied in strategy implementation at the Nairobi City County government in Kenya.
The study sought to find out if practices adopted by Nairobi City County government
were in conformity with balanced scorecard best practices for nonprofit organizations
and governments. The aim of the study was further to find out the challenges faced by
Nairobi City County government in the use of balanced scorecard tool in strategy
implementation. The findings from this study will enrich knowledge in the field of
strategy implementation as it contributes to policy formulation and practice in county
government management. A case study at Nairobi City County government was carried
out where both primary and secondary data was obtained. Primary data was collected
using semi structured interview guide where in depth probing was employed.
Secondary data was obtained from management published reports and internet. The
data was analyzed as per the objective of the study using content analysis. The findings
from the study indicate that a number of best practices of the balanced scorecard is in
application at the Nairobi City County government during strategy implementation.
Strategic objectives of the county cascade well down to departments and individual
employees. This has been achieved through strategy framework that dissects strategic
objectives into seven key performance areas with respective key focus areas.
Appropriate measurement tools, key performance indicators, track strategy
implementation progress. The study also identified challenges of balanced scorecard
implementation and suggested solutions to address the challenges. The findings from
this study is expected to assist management at Nairobi City County government to
exercise control designing policies, training and development for future needs. Better
communications tools are expected to be employed to build consensus on strategy
throughout the entire county government. The study will too contribute to body of
knowledge of resource based and dynamic capability theories of strategic management
as resource availability and how it is organized in achievement of strategic objectives
is explored. Study findings is expected to act as benchmark for other counties from
which policies framework and practices about strategy implementation using scorecard
tool will be anchored. Other organizations may get a better understanding of balanced
scorecard as a tool of strategy implementation, its effects and challenges.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
The following license files are associated with this item: