Influence of Strategy Implementation, Evaluation and Control on Organisation Performance at the Office of the Auditor General

Abstract

This study purposed to determine the influence of strategy implementation, evaluation and control on organization performance at the Office of the Auditor General. Two objectives guided the study: to establish the influence of strategy implementation on organization performance and to establish the influence of strategy evaluation and control on organization performance at the Office of the Auditor General. This research adopted a descriptive survey design. The population of interest comprised 438 employees at the Office of the Auditor General who consisted of middle-level managers, frontline managers and supervisors. Questionnaires were used to collect data from a sample of 43 respondents. 34 dully filled questionnaires were returned giving a response rate of 79%. The data collected was analyzed quantitatively. Several factors were identified to influence the success of strategy implementation summarized as inadequate resources, reading culture, lack of understanding of strategic objectives and poor communication, leadership and stakeholders support. The study further identified weak performance management systems, lack of training, inadequate budget allocation, lack of clear performance indicators and linkage of rewards to performance significantly affect strategy evaluation and control. The findings revealed that strategy implementation, evaluation and control had a significant influence on organization performance on achieving improved service delivery and efficiency in utilization of resources. Insignificant influence on organization performance was observed in the ability to effectively measure, evaluate performance and link rewards to performance, institutionalize a result oriented culture and finally on increased accountability for results. The study recommends that OAG should train managers on performance management, align rewards to performance, encourage participative strategic management process and develop strong relationships with its stakeholders. It is also recommends adequate allocation of resources to strategy evaluation and control and improvement in communication of strategic objectives, performance indicators and targets in the organization.