Innovations Brought About by International Trade in the Service Industry in Kenya (a Case Study of Banking Sector)

Abstract

This study seeks to investigate the innovations brought about by international trade in the service industry in Kenya with a focus in the banking sector. It seeks to answer several questions: What are technological innovations adopted by Kenya‟s banking sector? How has the banking sector in Kenya benefited from technology transfer and international trade? What is the growth and impact of internet banking in Kenyan banks? The specific objectives of this study are: to examine the overview of the banking sector, explore technological innovations adopted by Kenya‟s banking sector and to find out the growth and impact of internet banking in Kenya. The study is certain that the respondents gave honest views/responses. The research tools proposed were intended to give correct results thus factual. None of the respondents had prior instructions on information to be researched and the sample population taken was a representative of the entire population targeted. The justification of this study is intended to be very useful to the policymakers, academia and general population. The gaps identified and recommendations made by the end of this research are very significant and will enlighten all the stakeholders in the targeted industry. The research is based on theoretical framework which draws its concept from a theory known as; the Comparative advantage theory. Finally, this research shall fill the void left by any earlier research related to the topic of study and be useful to any future study being a basis for the literature review. The research has employed various research methodologies; both primary and secondary methods of data collection which were used while questionnaires and interview guides were used as data collection tools. Selection of respondents was done using convenience sampling technique of the sample population of 100 respondents.