Total Quality Management and Performance of Imara Sacco

Abstract

The underlying factor behind the success or failure of Total Quality Management is the genuine commitment of an organization. TQM is looked at as a way out of market pressures without really changing the values of their organization. Despite a lot of efforts and resources being channeled to strategic planning at Imara Sacco, majority of strategic policies detailed into the documents are yet to be utilized by the Sacco.This study set to establish the effects of total quality management on Imara Sacco. The general objective was to establish the relationship between total quality management and organizational performance of Imara Sacco. The specific Objective included; to identify the total quality management practices employed by Imara Sacco and to establish the influence of total quality management on organizational performance of Imara Sacco.In this study, descriptive research design was adopted. The target population of this study was all the 120 employees working at Imara Sacco where the sample size was 60 respondents who were sampled using stratified random sampling technique.Questionnaires were used to obtain information about the population while Secondary data was collected from Sacco journals.Descriptive statistics such as mean scores and frequency distribution was used to analyze quantitative data.A multiple regression analysis was done to establish the relationship between TQM and organizational performance. From the findings, the study concludes that Imara Sacco had adopted TQM as a strategy to improve its performance. The TQM practices that Imara Sacco had in place included; continuous improvement, employee involvement, training and development, customer focus, leadership and supplier relationship management. It was further established that TQM has a significant influence on organizational performance of Imara Sacco. From the regression analysis, it was evident that continuous improvement as a TQM practice contributes to the organizational performance at Imara Sacco followed by employee involvement, training and development, customer focus, leadership and supplier relationship management respectively. The study recommends to the management of Imara Saccoto institute a unit to streamline TQM implementation. The management should also look for areas in TQM Practices where they can optimize the accrued benefits to improve on performance. It will also be prudent for Saccos to emulate the example of Imara Sacco in adopting TQM to improve performance.