Extent of Adoption of Electronic Human Resource Management in Kenya Commercial Bank

Abstract

The management of human resource services has become a critical origin of organizations cutthroat advantage. Organizations have not fully adopted electronic human resource management in their operations in as much as they are aware that electronic human resource management can speed human resource mutation into a more crucial actor within the organization and facilitate the focus of the staff on crucial personnel management and less of administration work. The study therefore sought to determine the extent of adoption of electronic human resource management in Kenya Commercial Bank. It adopted a case study design and used semi-structured questionnaires to collect primary data. The target population comprised of 400 employees working with the Kenya Commercial Bank from which a sample size of 120 respondents were selected. Descriptive statistics was used to analyze the data that was collected. Findings were presented using tabulated tables, pie charts, bar graphs, percentages and frequency distributions. Kenya Commercial bank has adopted human resource management to a great extent. Wireless networking virtual teams such as groupware for data processing, record keeping and information retrieval and dissemination for decision making have been adopted by Kenya Commercial Bank. Electronic human resource management reporting is used to facilitate harmonious information sharing. It found that Kenya Commercial Bank has increased their online job advertisements on corporate web sites and internet job boards, online curriculum vitae databases, different forms of electronic applications, applicant management systems, and corporate skill databases. The study concluded that performance appraisal process is planned at the bank and this has allowed feedback to be given in a formal way as opposed to informal way. The bank has a broad resource base that enables it achieve a strategic re-adaptation for instance shifting from conventional human resource management towards electronic human resource management. The study recommended that Kenya commercial banks should adopt electronic human resource information system since it provides updated quality information. The study also recommends that there is need for the commercial banks in Kenya to invest in technology and training as this will effectively enhance their adoption of electronic human resource information systems. There is need for non-financial institutions to be included in the coming studies because they also need to use electronic human resource management.