Information Security and Service Delivery in Health Sector: Case Study of Chogoria Hospital

Abstract

The study focused on investigating the extent of adoption of information security in the health sector and examined its effect on service delivery. The study adopted descriptive survey design to collate, analyze and present data. The study used a sample size of 30% of the target population of 135 Chogoria hospital staff working in various departments in the hospital. Data collection instrument used was a questionnaire. The data collected was analyzed using descriptive statistics, correlation and regression analysis. The study established a strong relationship between information security adoption and service delivery in the health sector. The study established that information security and its elements (confidentiality, integrity and availability) is an important issue in management of information systems in the health sector because patient’s information is very sensitive and disclosure to unintended audience could lead to stigma and discrimination, errors in medical information could have grave consequences by leading to wrong diagnosis, adverse drug interactions and may also lead to death due to compromised standards of patient’s care. The study therefore recommends adoption of information security strategies, guidelines and policies on health care information to enhance service delivery by ensuring there is optimal patient’s care and management. All staff handling patient’s information should have proper training on information security.