The Influence of Strategic Information Systems on the Performance of Micro finance Institutions in Nairobi County, Kenya

Abstract

The reason for this study was to discover the impact of vital data framework (SIS) on execution of microfinance foundations in Nairobi County, Kenya. The goals of the study were to discover the impact of web based management of an account, portable saving money and robotized teller machines on the execution of MFI's in Nairobi County, Kenya. Descriptive research plan was received in this study and used to decide the impact of SIS on execution of MFI's in Nairobi County, Kenya. It was fitting since it set up the relationship amongst factors and recording of information without control. The objective populace of the study was 56 microfinance establishments that worked in Nairobi County, Kenya. Essential information was gathered utilizing organized polls. Respondents of the study were chosen from branch directors, operations administrators and bookkeepers of MFI's. Unmistakable and inferential measurements was utilized to break down information gathered. Information was investigated utilizing numerous relapse technique to build up the measurable relationship that existed amongst free and ward factors. Information was exhibited in type of rates, means and standard deviation in connection to factors of the study and information examined was displayed in type of tables. It was built up that MFI's embraced web keeping money, portable saving money to enhance their execution as far as benefits, consumer loyalty, minimize expenses of creation and repay on profit for ventures. The study uncovered that versatile managing an account administrations were still received by shoppers to a bigger degree because of comfort of getting to money related data going from electronic monetary articulation and openness of keeping monetary services. The concentrate on distinguished that greater part (81%) of the clients directed the majority of the exchange via online saving money in spite of the test of buyer mindfulness and worker training on web saving money administrations. The study set up that larger part of clients directed their budgetary exchanges utilizing ATM cards significantly because of their accommodation, security, productivity and adequacy. The study reasoned that there was a positive measurable relationship between free factors and ward factors of the study. Lastly, this study suggests that MFI's need to apportion monetary assets to make greater strides in e-banking and train their staff to upgrade their execution in the changing business environment.