Strategic Change Management Practices at Barclays Bank of Kenya

Abstract

Change is impactful to the world and organistaions need it to strealime their business processes in a manner that can match unfulfilled needs that are keep on evolving. Howevr, the process of implementing change is challenging while it envitable for firms to adopt the said change.Thus when changes occur, organizations that adapt faster create a competitive advantage position for themselves while the companies that reject to change lag behind hence the need for an effective change management plan. The aim of this study was to establish the strategic change management practices adopted by Barclays bank in Kenya. Specifically, the study set to determine the strategic change management practices adopted and its challenges of managing change at Barclays bank. The study was a case study design whereby the managing director, operations manager, credit manager, financial controller and human resource manager were interviewed. It found that top management facilitated change implementation through training programmes and encouraging staff to adopt to new organisatiobal change. It was recommended that change management need to be understood by managers in order to identify the change management practices and also determine the challenges affecting change management; management to be trained in order to acquire skills in change management; the management to practice job rotation to ensure that employees have multiple skills such that an employee can perform more than one task.