E-logistics implementation among logistics service providers in Kenya
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Date
2016-10Author
Mutisya, Morris M
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
New business technologies have been in use for a number of years now with nearly every
sector involved in selling or products and services implementing technology as part of their
processes where customers are able to interact with sellers online. Technology has been used
as competitive tool to again competitive edge against competition and in most instances
redesigning the sales process. With these developments, efficiency in service delivery has
been key in pushing many organisations towards implementation of computer systems. Elogistics
where logistics service providers implement various logistics systems is one of the
technologies implemented towards improving service delivery. In Kenya, there has been slow
uptake of e-logistics by logistics companies particularly on the side of customer business
interaction. In most instances, this interaction is manual with payment and customers have to
visit or contact these companies by phone or email to get services. The purpose if this
research was to understand factors affecting implementation of e-logistics by logistics service
providers in Kenya. This research was guided by TOE model in identifying factors
determining e-logistics implementation by logistics companies. Our research design was
cross functional survey on logistics firms in Kenya with an aim of identifying the factors that
may influence or inhibit implementation of e-logistics systems by logistics companies and
also come up with a working logistics system prototype. The study samples 23 logistics
companies active in business in Nairobi. The results revealed that very few logistics firms
have implemented logistics systems. On the side of customer interactions, existing systems
lacked payment modules on service request. A working logistics system prototype was
developed complete with a payment module which can be implemented by any logistics
company. This research concludes a need for logistics companies to further understand the
importance of e-logistics and how it can shape their operations towards improving service
delivery. Important areas to note are need for staff training on new technologies.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivs 3.0 United States
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