The Effect Of Application Of Ict On The Performance Of Multinational Mobile Operators In Kenya

Abstract

Technological innovation has generated considerable interest among academics and practitioners in recent years. Information and Communication Technologies (ICT) such as computer terminals, e-mail and the Internet and their applications have become the major drivers of innovation, growth and social change. Moreover, as organization for economic cooperation and development (OECD) points out, there must be a focus on the contribution of ICT to innovation and growth in times of crisis. In order to improve the efficiency and effectiveness of services offered to customers, improve business processes as well as enhance managerial decisions making and work group collaborations, companies are forced to adopt information and communication technology. As a result of this, they are able to strengthen their competitive positions in rapidly changing economies. The adoption of new ICT practices however does not automatically result in success and it requires a firm to combine this with the best organizational practices. The objective of this study was to determine the effect of Information and Communication technologies (ICTs) on performance of multinational mobile operators in Kenya. This study adopted a descriptive design, the target population of this study was the 3 multinational multinational mobile operators. This study utilised primary sources of information which were gathered by use of questionnaires. This study used qualitative content analysis methodology to analyze the data collected from the questionnaires. The study recommends that all the multinational mobile operators in Kenya need to implement ICT in their operations in all the levels of management to improve their performance since there was a positive response in connection to their impact on performance. The study also recommends that for a firm to fully realize the return on investment in information technology infrastructure then other forms of investment need to be done such as enhancement of employee’s skills and decentralized decision making structures in the organization.