Challenges of Diversity Management at Kenya Revenue Authority

Abstract

Employee’s diversity has been suggested to enhance problem solving capabilities of a group, to provide better service to a diverse customer base, boost organizational creativity and increase organizational capability to compete in a global market. With a workforce that is becoming increasingly diverse, the issue is no longer about diversity itself, but the challenge lies in coordinating and using various workforces toward achieving organizational goals. The objective of the research study was to establish challenges of diversity management at Kenya Revenue Authority. The study adopted a case study design. Primary data was collected using interview guides from five human resource managers from each representative department and analyzed using conceptual content analysis. The study found that Kenya revenue authority faces challenges in communication, resistance to diversity initiatives, stereotypes, fairness concerns, and implementation of diversity policies. The research concludes that with clear strategies, organizations can overcome these challenges and reap from the benefits of diversity. The study recommends that Kenya Revenue Authority should strive to eliminate physical barriers by having special pathways and lifts in order to accommodate people living with disabilities.