The Impact Of Performance Contracting On Service Delivery: The Case Of Teachers Service Commission Of Kenya, 2005-2014
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Date
2016Author
. Waruri, Paul Kennedy M
Type
ThesisLanguage
enMetadata
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The main objective of this study was to assess the impact of performance contracting on
service delivery at the Teachers Service Commissioner of Kenya. Performance
contracting was introduced as part of broader public sector reforms aimed at improving
efficiency and effectiveness in the management of public service. There is a general
agreement within the public service that the introduction has led to some improvement in
service delivery as demonstrated by increased accountability, efficiency and delivery of
public services as well as a national focus and targeted results. It is however not clear if
there benefits have been experienced across all ministries, departments and agencies or
whether the improvements have been consistent over the years, while the gains have been
made in calculating a culture of competitiveness and innovativeness within the public
service, the quality of service seems to have remained inadequate. The study applied
mixed research designs and the sample population was the Teachers Service Commission
employees, consisting of the secretariat and teachers. Both primary and secondary data
were used for the study. The findings of the study show that performance contracting has
significantly contributed to service delivery at the Teachers Service Commission of
Kenya. However, the study concludes that performance contracting strategy has not been
sufficiently devolved within the Teachers Service Commissioner to ensure effective
participation by the employees at all service delivery levels. The study recommends that
performance contracting should be devolved to all service delivery levels and all
employees should be sufficiently involved in decision making process. The study also
recommends that performance measurement and evaluation mechanism should be
reviewed and simplified to ensure it is understood and applied effectively. The study
further recommends that there should be reward and sanction policy at the TSC to
motivate employees to improve on service delivery.
Publisher
University Of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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