The influence of performance management on job satisfaction at Sarova hotels in Nairobi
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Date
2016-11Author
Akunga, Trizah M
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
The purpose of the study was to determine the influence of performance management
on job satisfaction at Sarova hotels in Nairobi. The objective of the study was to find
out how performance management influences job satisfaction. The study was meant to
benefit the management of Sarova hotels, Human Resource Practitioners from other
institutions, policy makers, future scholars and other stake holders. A descriptive
research design was used for the study and data on demographic, performance
management and job satisfaction was collected using questionnaires.112 respondents
received the questionnaires, 72 participated but 12 were not able to fully answer the
questionnaire. Data was collected and analysis was done using descriptive and
inferential statistics. Findings indicated that employees neither agreed nor disagreed if
performance management initiatives which are planning, measuring performance,
performance review were present in the organization although they disagreed that
rewarding performance was present in the organization. The findings also indicated
that employees neither agreed nor disagreed if the determinants of job satisfaction
which involves promotion, supervision, work itself, co-worker and pay were present
in the organization. The study concluded that it was significant for a company to plan,
review, measure and reward performance. The study recommends that any changes
made should be communicated early and employee’s duties and responsibilities
should be clearly made know in order to ensure employees perform their duties
effectively. Further, the researcher recommends that performance should be measured
to ensure a positive feedback is provided for any good performance. Employees
should also be rewarded fairly such that reward should match employee’s effort .The
study suggests that similar studies should be done across all the sarova hotels located
in other regions . Also this study should be done in other sectors in order to compare
variation in responses.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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