The Perceived Relationship Between Employee Relations Management Practices And Job Satisfaction At Swissport Kenya Limited

Abstract

Job satisfaction among employees is a key component for the success of any organization. This is so because, employees who are satisfied with their jobs tend to work harder because they are satisfied with their job hence consequently offering good services to the organization’s clients. This study sought to find out whether there is any perceived relationship between employee relations management practices and job satisfaction at Swissport Kenya limited. A descriptive study was done. Primary data was the method used to collect data hence questionnaires were used to collect data. Quantitative data was analyzed using descriptive statistics whereby linear regression was used to determine if there is any relationship between employee management practices and job satisfaction. The study found out that the management practices tested which were; conflict management, disciplinary procedures, trade unionism and communication had a very minimal influence on job satisfaction for Swissprt Kenya employees. This means that there are other factors which influence the employees job satisfaction but also the tested variables scored some aspects of job dissatisfaction. The study wishes to recommend that Swissport Kenya management should try and find out what is causing job dissatisfaction among their employees and also improve on areas that were tested which indicated some levels of dissatisfaction. Further research should be conducted to establish which are the other factors that are affecting job satisfaction at Swissport Kenya Limited.