Operations management practices and performance of electric utility firms in Kenya
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Date
2016-10Author
Werunga, Moses W
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Operations Management has changed in the face of evolving businesses and the recent
trends gives a very good idea about what to expect in the coming future. Operations
management practices include quality management, inventory management, supply chain
management, risk management and information technology. The study was aimed at
establishing operations management practices in electric utility firms in Kenya.
Additionally, the study established the performance of electric utility firms in Kenya and
determined the relationship between operations management practices and performance of
electric utility firms in Kenya.
The type of data collected was both primary and secondary data. The primary data collection
instrument for this study was a designed questionnaire, as questionnaires are one of the
widely-used primary data collection tools. The secondary data on performance was obtained
from the electric utility firms end year financial report.
It was found that there is a chance of improving the activities of the companies by
employees. The operation costs in the firms were also found to have reduced due to
improved activity and work in the organization proving that they were efficient. The
findings therefore point to very high levels of efficiency among Electric utility firms in
Kenya. The study established that electric utility firms in Kenya are using the most effective
way of calculating safety stock levels. This was used to enhance inventory management.
From the study, it was found that operations management practices had a positive influence
on performance.
The study recommended that they should utilize supply chain management initiatives since
it will enhance transformation process of the raw materials to end-user services,
continuously monitor quality in their services, always undertake proper inventory control,
identify risks in all processes in the utility and encourage research and development.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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