Influence of Manager’s Emotional Intelligence on Employee Job Satisfaction at the Kenya Post Office Savings Bank

Abstract

Issues of emotional intelligence and job satisfaction cross all organizations. Studies done have however not addressed managers’ emotional intelligence on employees’ job satisfaction. It is the need to fill this gap in knowledge that has prompted the current study, with a view to increase the understanding of the two variables by both researchers and players in the banking industry. The purpose of this study was to examine the impact of managers’ emotional intelligence on employees’ job satisfaction at the Kenya Post Office Savings Bank. The study was guided by the one key objective which is to determine the influence of managers’ emotional intelligence on employees’ job satisfaction at the Kenya Post Office Savings bank. From the research problem, the research question derived was. What is the influence of manager’s emotional intelligence on employee’s job satisfaction at KPOSB? The study employed descriptive survey. Data was obtained from employees based in the bank’s Nairobi region. The data of this study was collected using a structured questionnaire. The study population consisted of all the 133 employees located in the banks’ Nairobi Region branches. Out of the 133 employees, 25 were managers and 108 were non-managerial officers. Given that the population was small, the study was a census. Descriptive analysis such as mean, standard deviation and percentages were used to analyse the data. Inferential statistics were also used to show the relationship and association between emotional intelligence and job satisfaction. The study found a significant and strong relationship between the two variables. It was noted that the five dimensions of emotional intelligence were very crucial therefore need to be considered in enhancing job satisfaction at KPOSB The independent variables were found to have a strong and positive relationship with the dependent variable; job satisfaction. The study suggested incorporation of emotional intelligence assessment in recruitment of employees and emotional intelligence training for managers working in the ban