E-Commerce Security And Performance Of Smes In Nairobi, Kenya
Ngugi, Eva W
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E-commerce has been embraced by businesses over time and with the adoption of e-commerce, security challenges have emerged especially those that threaten the continued use of e-commerce platforms. Security threats have been seen as a big impediment to the development of e-commerce. The study sought to identify the most prevalent types of e-commerce security threats faced by SMEs and countermeasures in place to curb the threats. Specifically, the objectives were to determine the challenges faced when managing the threats and to establish a relationship between the types of security threats faced and how they affect organizational performance. The research design used was a descriptive study. The sample size of 100 firms was selected however; responses were obtained from 73 firms. The study used primary data collected by a questionnaire from IT/IS managers using the “drop and pick later” method. The study revealed the most prevalent security threat to be malicious code which includes worms and viruses and the biggest challenge in managing the security threats to be financial constraints. The regression model was used to show the association between the types of e-commerce security threats and organizational performance. The model revealed that there is a notable relation between e-commerce security threats and organizational performance. The study concluded that SMEs ought to understand the types of e-commerce security threats they are most likely to encounter as they have a telling effect on organizational performance and as such cannot be ignored.
University of Nairobi
RightsAttribution-NonCommercial-NoDerivs 3.0 United States
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