Information Technology Innovations and Performance of Kenya Commercial Bank Group

Abstract

The KCB Bank Group has gigantically invested in innovation and different types of advancements. The association between I.T developments, speculations and KCB Bank Group's performance should be broke down and researched to check up whether I.T innovation advancements have added to the performance of KCB Bank Group. This paper examined certain I.T innovation advancements of Internet Banking, automated teller machines, point of sale terminals, credit cards, debit cards, electronic funds transfer and mobile banking. These I.T innovation advancements were explored in association with KCB Bank Group markers of monetary performance, for example, profits, return on assets, total income and customer deposits. The specific objectives were: To establish Information technology innovations used by Kenya Commercial Bank Group and also to determine the relationship between Information technology innovation and financial performance of the Kenya Commercial Bank Group. The exploration paper utilized a descriptive survey design and an examination questionnaire that was utilized to gather essential information. The objective were 25 very much chosen KCB Bank branches and departments. The specimen respondents were KCB Bank Group senior managers. An example of 120 questionnaires were managed with 83.3% reaction rate accomplished. Examination was finished with the help of SPSS programming. The discoveries indicated I.T innovation advancements affected positively KCB Bank group’s financial gains and tests for criticalness additionally demonstrated that the impact was factually noteworthy. In view of the discoveries of the study, it can be reasoned that I.T innovation developments impact financial performance of KCB Bank Group emphatically. Thus it is prescribed to all partners to keep grasping I.T developments with the KCB Bank Group