Influence of Total Quality Management Practices on Effectiveness of Project Management in Moi Teaching and Referral Hospital Uasin Gishu County, Kenya

Abstract

Total quality management (TQM) is considered a very important factor for the long-term success of an organization. TQM implementation has been an important aspect for improving organizational efficiency. The study intended to investigate the influence of TQM practices on effectives of project management. It further purported to examine the influence of customer-focus, supplier relationship, leadership and continual improvement on effectiveness on project management. The study adopted descriptive survey design since the researcher interacted one on one with the respondent. Data collected using closed-ended questionnaires. The study employed non-probabilistic approach. Also, systematic and strata sampling techniques was adopted. The study targeted doctors, nurses, subordinate staff, suppliers and clients hence sample size was 150 respondents. The study concluded that effective project management in an organization should be customer centric hence continuously improve its products and service delivery. Valuing clients more increases value of the organization through profitability, cost reduction and increased market share. The relationship between the suppliers and the organization determines the performance of the organization. Timely respond is one of the manifests of good relationship. Poor quality supplier’s products lead to extra cost for purchaser, consequently affecting operations of the organization. Leadership influence is determined by leadership qualities, policy direction and social environment. Commitment by top management and leaders in an organization determine the leadership culture. Successful quality management is highly linked top management commitment. CI is one of the critical areas of focus in an organization. It entails modern quality research and practice. An organization should be in capacity to improve its quality of product and service henceforth minimizing cost burden to the customers. Due to increased competition in the market, continual improvement is necessary. Lack of CI in leadership of an organization leads to market share loss to competitors. Training among staffs is critical to ensure effective implementation of strategies and continual improvements.