Impact of welfare facilities on the performance of employees in NGOs in Nairobi A case of Kenya red cross Nairobi branch

Abstract

The main aim of the paper is to know the welfare facilities strategy implementation at Kenya Red Cross. Welfare facilities include statutory and non-statutory facilities i.e. health facility, good work place, working environment, good food and so on which help in motivation of the staff to achieve objectives. The environmental conditions facing many firms have changed rapidly. Today's global competitive environment is complex, dynamic, and largely unpredictable. The study reviewed on the facilities provided by organization to its staff and the impact of these facilities in the performance of employees. This study was conducted through a case study and it was considered suitable as it allows an in-depth study of the subject on impact of welfare facilities on the performance of employees in NGOs. The study used primary data collected from the management and staff members of Kenya Red Cross Society. Using an interview guide, the researcher interviewed eight top, nine middle level and nine lower level staff from the Nairobi branch of the Kenya Red Cross Society. Content analysis was used to analyze the data. The study draws a conclusion that welfare facilities provided to employees at Kenya Red Cross Society clearly shows the positive impact in the performance of its employees. Kenya Red Cross Society’s objectives regarding employees welfare are to improved livelihoods, increase contribution to national policy, enhance community ownership and to increase access to services. In order to achieve successful strategic implementation, Kenya Red Cross Society has to address challenges such as lack of funds, inefficiency in governance, lack of cooperation in the implementation of strategic plan, poor networking with other NGOs, ineffective communications, limited capacity, unfamiliarity with organizational strategic approaches, disparity in remuneration among NGOs and political interference. The study recommends that when an organization applies for its own long term and short term it’s should also look after the individual objectives. Organization can achieve its objectives only when its employees are happy and committed to their work. Employees can focus on their job only when they are stress free for these welfare facilities plays an important role in every organization.