dc.contributor.author | Kamairo, Joyce K | |
dc.date.accessioned | 2017-12-06T12:16:30Z | |
dc.date.available | 2017-12-06T12:16:30Z | |
dc.date.issued | 2017 | |
dc.identifier.uri | http://hdl.handle.net/11295/101649 | |
dc.description.abstract | Governments around the world are under pressure to hasten their execution of egovernment,
so as to improve the accessibility, good organization and promptness of their
services. Nevertheless, there are no suitable policies and models to help in the process as
each government is working with their own developed programmes to implement egovernment.
Kenya’s digital gap is widening as the (ICT) Information and
Communication Technology policy does not have a defined mechanism to warrant equal
access and inclusion. The purpose of the study was to examine the factors influencing
access to government services through e-government programme. The study was steered
by the following objectives; to analyze how ICT infrastructure influences access to
government services via e-government programme; to examine how the level of education
influences right to use government services through e-government programme; to
evaluate how economic status influences the right to use government services through egovernment
programme; to explore the influence of cultural factors in accessing
government services through e-government programme. The sample of this study was
restricted to Kenyan citizens who are identity card holders, working or residing in Starehe
Sub-County. Literature recognised any research and other sources of information
available that related to the study. A sample size of 384 was used to symbolize the larger
population in the study. The study used descriptive survey approach by developing a
questionnaire for it. The questionnaire was designed and centred on the research
conceptual model. Analysis and explanation of the collected data was done using
statistical package for social sciences package (SPSS). Information collected resolve to be
presented in frequency tables. The study examined the factors influencing right to use
government services through e-government programme. Out of the 384 respondents only
271(71%) were completed and submitted. The study concluded that all the four factors;
ICT infrastructure, level of education, economic and cultural phenomena where critical in
accessing e-government services. While the ICT infrastructure had tremendously
improved the level of access was still wanting. 88% of the respondents were able to
access the internet. 93% had at least basic knowledge in ICT yet only 62% found egovernment
platforms resourceful. Although 59% found e-government services
economically affordable and 94% found it useful, only 50% could navigate easily. This
showed that people attitude towards technology was important and there was need for
orientation as well as sensitization to create awareness and significance of the same. The
study proposed that further research to be conducted on the consistency of plan of
implementation of e-government programme; to examine how government policies
influence the performance of e-government services and to discuss the monitoring and
evaluation strategies of e-government programme. | en_US |
dc.language.iso | en | en_US |
dc.publisher | University of Nairobi | en_US |
dc.rights | Attribution-NonCommercial-NoDerivs 3.0 United States | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/us/ | * |
dc.subject | Factors Influencing Access to Government Services Through E-government Programme | en_US |
dc.title | Factors Influencing Access to Government Services Through E-government Programme: a Case of Starehe Subcounty, in Nairobi, Kenya | en_US |
dc.type | Thesis | en_US |