Determinants of Change in Information Technology Systems at Commercial Banks in Nairobi County, Kenya

Abstract

The main purpose of the study was to assess the determinants of change in information technology systems at Commercial banks in Kenya. This study was guided by the following objectives. To assess the influence of top management support on change in information technology systems at Commercial Banks in Kenya. Establish the influence of firms‟ resources on change in information technology systems at Commercial Banks in Kenya.Establish the influence of organizational culture on change in information technology systems at Commercial Banks in Kenya and to assess the effect of employee training on change information technology systems at Commercial Banks in Kenya. This study adopted a descriptive study design. A descriptive study was chosen since it is able to give information without changing the environment due to its observable nature. Stratified random sampling procedure was used to arrive at the sample of the employees who will take part in the study. This study used primary data collected using questionnaires. The questionnaires included both open and closed ended in line with the objectives of the study. Collected research data was processed by the use of a computer Statistical Package for Social Science version 20.0 programmes to analyze the data. Multiple Regression model was used to establish the relationship between the independent variables and the dependent variable (change in IT systems) and the strength upon which the independent variables affect the dependent variable. The study found out that top management streamlined process to effect IT systems change; coordination of activities by top management resulted in change in IT systems; inadequacy of banks‟ ICT personnel negatively impacted on IT systems change;. strategic allocation of resources ensured a smooth change of IT systems at the bank; organizational norms were the set of foundation for IT systems change; the IT systems change strategy must be aligned with organizational acts; mentoring programs influence to improving IT systems change in our bank; training affects staffs interest positively thus resulting in IT system change. The study concluded that top management support was a significant determinant of change in information technology systems at commercial banks; firm‟s resources had significant effect on change in information technology systems at commercial banks; organizational culture was a significant determinant of change in information technology systems at commercial banks; there was statistically significant association between employee training and change in information technology systems at commercial banks. The study recommended that top management of all banking institutions in Kenya should actively support the change in information technology systems by stream ling process to effect IT systems change; banking institutions in Kenya should avail sufficient and required resources to employees; banking institutions in Kenya should strive to create strong organization cultures which bind employees together to the organization; all banking institutions in Kenya should improve the training programmes in their organizations by introduction of mentoring programmes, monitoring and evaluation of the training programmes. This will affect staffs interest positively in all the banks.