Influence of Non-governmental Organization Management Practices on Implementation of Service Delivery Projects in Kenya: a Case of Children and Youth Empoweremnt Network in Korogosho Nairobi County

Abstract

The purpose of this study was to establish the influence of Non-Governmental Organization management practices on implementation of service delivery projects with regards to Children and Youth Empowerment Network. This study was guided by the following four objectives, that is, to determine how communication management influences implementation of service delivery projects in Children and Youth Empowerment Network, to determine the influence of human capital management on implementation of service delivery projects in Children and Youth Empowerment Network, to assess how financial management influences implementation of service delivery projects in Children and Youth Empowerment Network, and to establish how task management influences implementation of service delivery projects in Children and Youth Empowerment Network. This research study adopted a descriptive research study design using both qualitative and quantitative techniques. Target population of this study consisted of all Children and Youth Empowerment Network employees working in the project implementation office. Simple random sampling was used to pick final respondents from a sample size of 56 employees. Semi-structured questionnaires were used to collect data using the drop and pick approach. A total 55 questionnaires were duly completed indicating 98.21% response rate. Findings in this study indicate that indeed communication management, human capital management, financial management, and task management practices contributes 61% on the dependent variable; thus we can conclude that all the independent variable in this study significantly influences implementation of service delivery projects. However, this findings also implied that there exists 39% other factors that influence implementation of service delivery projects not covered by this study. Qualitative responses reveal Children and Youth Empowerment Network communication management practices as not entirely effective with few complaints raised regarding stakeholder feedback. Task management practices on the other hand enabled Children and Youth Empowerment Network’s service delivery project implementation to be more productive, effective, and efficient. This study recommends adoption and use of project communication plan to help project team comprehend communication methods, procedures, stakeholder needs and general mutual communication. Finally, Children and Youth Empowerment Network management should encourage ongoing dialogue with perceived dissatisfied project teams in order to address recruitment, promotion and placement procedures.