| dc.description.abstract | In Todays world, Enterprise Resource Planning (ERP) systems have emerged as a prevalent software that integrates the functional areas of a company or organization into a single system providing real time solutions and seamless communication in business processes. Despite the competitive advantage that the ERP system provides to an institution, the implementation of such projects remains incomplete and may take several years to complete despite having clear requirements and specifications. Studies done on ERPs successes have acknowledged that Vendor Support is a Critical Factor for the success of an ERP Project. Four objectives were used to guide the study; to determine how involvement in the system phases influence the implementation of ERP, to examine how capability influence the implementation of ERP, to establish how the customer factors influence the implementation of ERP and to assess how the customer linkage influence the implementation of ERP in public universities in Kenya. Information System Success model was utilized in the theoretical framework to support the study. Descriptive research design was adopted in obtaining data to a target population of ninety from the select public universities in Mt. Kenya region counties where key users from six departments were selected. A census survey was adopted in sampling all the participants of the population where employees from different departments who constantly use the system and interact with the vendors were the respondents. Data was obtained from the respondents using Self-administered questionnaire as the research instrument. The researcher used Statistical Package for Social Science (SPSS) version 23 as a tool to analyze the data collected. Descriptive statistics was use by the researcher through the mean and standard deviation as per the study objectives. Presentation of findings from the study were in frequency tables with percentages and distribution for explanation. The study found out that vendor support influenced positively implementation of ERP projects. Conclusions made from the research is that a correlation exists between the vendor involvement in systems life cycle, capability, customer factors and customer link for ERP projects implementation. Vendor support as a critical success factor for the implementation of ERP projects contributes 27% of successful implementation, hence the other factors need also to be studied. The study recommends that a post implementation analysis should be done on the project for review on areas on improvement for future implementation. | en_US |
