Integrated Management Information Systems Application and Operational Performance in Kenya Power

Abstract

Integrated Management Information Systems is a goal-achiever information system through well-designed systems of and a better capability to transform one functional system into another. IMIS enables an organization to be able solve problems as well as visualize on difficult tasks with its proximity to the significance of information within the company or the surrounding environment. IMIS brings together all other components of a given business as one system for smooth running of events and operations. Therefore the integrated management information system brings together the implementation and operation of the organization systems in any given business environment. Kenya Power is entitled in electrical metering (postpaid and prepaid meters).It does do licensing to their subscribers and customers, billing of the electrical charges. Therefore, the stations are under very tight production schedules with limited timeliness to undertake their routine maintenance and repairs. Poor integrated management information system might lead to insufficient and poor data sharing across all processes and activities which leads to decreased productivity in organizations drastically. Therefore, study intended to evaluate the influence of integrated management information systems on the performance in Kenya Power. This research anchored on technology adoption theory, Schumpeterian theory of innovation, as well as change agency theory. A descriptive research design was administered in investigating the effects of IMIS on operational performance. The population targeted by this study was 1200 employees working in various departments at Kenya Power from which a sample of 138 was drawn by use of stratified sampling technique. Questionnaire with both open ended and close ended questions was used in collecting of primary data from our respondents. The study employed use of descriptive and inferential statistics to analyze data where correlation and regression analyses were conducted. The findings indicated that use of both systems have significance positive effect on operational performance. On the other hand, use of prepaid system seems to have a negative effect on the operational performance within Kenya Power. However, use of post-paid system alone seemed not to have significant effect on operational performance. The study recommends that there is need for management of Kenya Power to ensure integration of both prepaid and post-paid systems. This will ease the management and control of both systems which might also lead to reduction on cost of operations within Kenya Power.