Influence Of Monitoring And Evaluation Practices On Implementation Of Core Banking System Project At The National Bank Of Kenya, Nairobi County

Abstract

Monitoring and Evaluation practices are a key factor in the banking project cycle and of good management practice in banking institutions. Successful implementation of core banking systems is related to non-availability of updated banking requirements, inadequacy skills and knowledge and ineffective monitoring and evaluation. Current studies have focused on factors affecting implementation of core banking system projects. The research projects’ purpose was to examine the influence that M &E practices have on the implementation of core banking system projects at National Bank of Kenya. The study objectives were to determine the influence of; leadership in M&E, communication in M&E, planning in M&E and capacity building in M&E, on the implementation of core banking system project at the National Bank of Kenya. The study is of significance to the bank management and scholars as they will gain insight on the influence of M&E practices on the implementation of core banking system project at the National Bank of Kenya. This study adopted the cross-sectional descriptive survey design. The study population comprised of 204 project staff at National Bank of Kenya. The sample size for this study was 132. The respondents in this study were selected using stratified and simple random sampling techniques. Questionnaires were used to collect the primary data for this study. A pilot test of 13 respondents was conducted. This study used descriptive analysis including percentage, frequencies, means and standard deviations. From the findings, the study established that leadership in M&E, communication in M&E, planning in M&E, capacity building in M&E has positive and significant influence on implementation of core banking system project. M&E practices have emerged as a key determinant of project implementation success. National Bank of Kenya should adopt M&E practices in efforts to achieve success in the implementation of core banking system projects. The study recommends for a bank to successfully implement a core banking system, the implementation staff needs to have the necessary support in terms of resource and skill required, have a clear plan based on the project scope