Influence Of Stake Holders Involvement On Implementation Of Mobile Money Projects In Kenya: A Case Of M-Pesa Project At Safaricom In Machakos County.

Abstract

Stakeholder participation is widely viewed as the key to ensuring that organizations meet the needs of the people they serve by encouraging transparency and accountability of the organizations and granting the stakeholders ownership of the programs and the solutions therein. Research has however shown that there is minimal stakeholders’ participation in most organizations that deal with technology, this leads to most technical projects overrunning cost, time and budgets. This further leads to the projects not being demand-driven and therefore not achieving their intended outcome such as low acceptance of the product to the intended audience. This study sought to investigate the influence of stakeholder’s involvement on implementation of mobile money projects: a case of M-PESA projects at Safaricom. The study was guided by the following objectives: to determine the influence of stakeholder involvement in project identification in the implementation of mobile money projects: a case of M-PESA projects at Safaricom, to examine the influence of stakeholder involvement in project planning in the implementation of mobile money projects: a case of mobile money projects at Safaricom, to establish the influence of Stakeholder involvement in capacity building in the implementation mobile money projects: a case of mobile money projects at Safaricom, and to determine the influence of Stakeholder involvement in project monitoring in the implementation of mobile money projects: a case of mobile money projects at Safaricom. Descriptive analysis was employed. The target population of this study was the employees and dealers of Safaricom. Before processing the responses, the completed questionnaires were edited for completeness and consistency. Descriptive analysis was employed. The data was then coded to enable the responses to be grouped into categories. Data was then analyzed using excel and Statistical Program for Social Scientist version 21 (SPSS) as the basic computer method for data analysis. Linear regression was used to determine the influence of stakeholders’ involvement on implementation of mobile money projects: a case of M-PESA projects at Safaricom. The study concluded that stakeholder Involvement in project identification influence implementation of M-PESA projects at Safaricom. The study concluded that stakeholder Involvement in Implementation of M-PESA projects at Safaricom implementation influence project implementation. The study concluded that stakeholder Involvement in M-PESA projects at Safaricom led to cost efficiency, customer satisfaction, and reduction in project costs deviation and reduction in operation costs to a great extent