Influence Of Safety Management System On Service Delivery At The Kenya Pipeline Company Eldoret Depot, Uasin Gishu County, Kenya

Abstract

Effective and efficient safety management system in any Company is critical and tends to create a safe and healthy environment for human survival. In circumstances where there is efficient SMS, safety is assured giving credence to human wellbeing. In instances where inappropriate safety management systems are adopted, humanity on the immediate environment is exposed to; physical, ergonomics and chemical hazards. This study aimed at examining the influence of safety management system on service delivery from the context of Kenya Pipeline Company Eldoret depot. The objectives of the study included establishing how safety policy influence the service delivery; determining how Safety promotion influences service delivery; establishing how safety assurance influence service delivery and assessing safety risk management on service delivery at Kenya pipeline company Edoret Depot. Domino theory was employed in this research. The research methodology used descriptive survey where the researcher administers questionnaires by using drop and pick method. The questions were both open ended and closed ended in nature in order to deduce maximum relevant data. The sample frame was drawn from the sample population of 190 KPC employees. Data from the study was analyzed using SPSS Version 21 utilizing descriptive and inferential statistics. The safety policy was communicated to all employees in order to make them aware of their individual safety obligations. The hazard reporting system was confidential and had provisions to protect the reporter’s identity. The safety management system safety policy, risk management, safety assurance and safety promotion influenced the service delivery at Kenya Pipeline Company, Eldoret depot. The Kenya pipeline management should ensure Safety policy outlines the principles, processes and methods of the organization’s SMS to achieve the desired safety outcomes. The policy should ensure that it establishes senior management’s commitment to incorporate and continually improve safety in all aspects of its activities. The completed hazard identification and safety risk assessment and mitigation process should be documented and approved as appropriate. The Kenya pipeline management should ensure that Safety assurance activities include the development and implementation of corrective actions in response to findings of systemic deficiencies having a potential safety impact. The amount of safety training should be appropriate to the individual’s responsibility and involvement in the SMS. Safety training should be customized to meet the needs and requirements of different jobs in different workstations of the organization to enable employees to apply the new skills and knowledge acquired. Refresher training on safety should be conducted frequently.