Influence Of Total Quality Management Strategies On The Construction Of Power Line Projects By Rural Electrification Authority Kenya
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Date
2018Author
Mairura, Stephen Magembe
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Organizations are the world over trying to come up with ways to satisfy their customer‘s
needs and expectations. The adoption of a Total Quality Management System and its
subsequent certification is a voluntary and consensus based process supported by an
organization’s own strategy, motivations, policy and goals. The Rural Electrification
Authority is of particular interest for this study because electrical infrastructure is
fundamental ingredients to socio economic growth. Executing such quality system during
rural electrification and making better public management decision is crucial for
everyone. Rural Electrification Authority has been implementing various quality
management systems during construction of power lines, in order to enhance the quality
of electrical infrastructure in their rural electrification projects. This study seeks to
establish the influence of total quality management practices on the construction of power
line projects by Rural Electrification Authority Kenya. The objectives of the study were
to determine the influence of top management commitment, customer focus, and
continuous improvements on the construction of power line projects by rural
electrification authority Kenya. The study was conducted using a descriptive survey
research design. This study was conducted using a descriptive survey research design.
The target population in this study was 40 respondents which comprised of the project
team and stakeholders of Rural Electrification Authority during the power line
construction process. Due to the small population size, the study carried out total
enumeration of all the respondents. The researcher used questionnaire to collect primary
data. Descriptive statistic was used in data analysis. A regression model was applied to
determine the relative importance of each of the variables with respect to construction of
power line projects. The contribution of key management is very important for the project
because they work hard to ensure the projects are done and are of great quality. Customer
focus was found to significantly influence the construction of power line projects by
Rural Electrification Authority Kenya. The study established that continuous
improvement influences the construction of power line projects by rural electrification
authority Kenya. The study also found that employee empowerment is statistically
significant to construction of power line projects by rural electrification authority Kenya.
The study recommends that the management of Rural Electrification Authority Kenya
should establish a team from inside or outside the company for training. The study
recommends that the management of Rural Electrification Authority Kenya should ensure
continuous check on customers’ requirements to find areas in which improvements can
be made so as to ensure total quality is achieved. The study further recommends that the
management should warrant that the whole organization, and not just frontline service
staff, puts its customers first; this will ensure that they meet customer expectations thus
achieving quality
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
- Faculty of Education (FEd) [5968]
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