Influence Of Information Communication Technology On Sustainability Of The National Surveillance System Project: A Case Of Closed Circuit Television (CCTV) Project In Nairobi County

Abstract

The purpose of this study was to determine the influence of information communication technology on sustainability of the national surveillance system project in Nairobi County. The objectives of the study were to establish how ICT infrastructure influenced sustainability of the CCTV project in Nairobi County, examined how ICT competence influenced sustainability of the CCTV project in Nairobi County, assess how ICT management support influenced sustainability of the CCTV project in Nairobi County and to establish how organizational culture influences sustainability of the CCTV project in Nairobi County. The study was guided by the theory of reasoned action and the adoption approach. It adopted a descriptive research design and targeted police officers trained in the CCTV system country wide and out of the target population, the researcher sampled 93 respondents through stratified random sampling. The study was interested with the 930 officers that are front line in the day to day interaction with the security surveillance CCTV system in Nairobi. The data needed for this study was collected through a questionnaire and analysed using statistical package for social sciences (SPSS V.24) and presented through percentages and frequencies in graphical and tabular manner and also utilized inferential statistics such as correlation and regression to establish variable relationship. Findings show that ICT infrastructure in terms of availability of computers, working broadband (internet) supply, and crisis management solutions and data security highly influenced CCTV project sustainability. ICT competence was also deduced to influence CCTV project sustainability to a large extent with emphasis on skills and certifications. ICT management support also had a huge influence on CCTV project sustainability more so on aspects of financial commitment, acquisition of infrastructure and Management knowledge of ICT and organizational learning and leadership. Finally organizational culture was also found to have an influence on CCTV project sustainability to a large extent. With the most widely used being hierarchical then competitive culture closely followed by innovative culture and lastly collaborative culture. The study recommended that the government and the police force should emphasize on boosting skills of the personnel through training and testing opportunities, and should be given incentives and additional resources. To better prepare for technology careers, the study recommends the police force to encourage the unit in charge to provide coordinated IT curricula, courseware, and online collaboration tools that help personnel achieve certification in technologies. It also recommends that ICT knowledge and attitude of the top management should be fostered as this determines whether the project would be willing to adopt innovative and sustainable ICT. Lastly it is recommended that progressive culture that would enhance CCTV project sustainability to be adopted and this would happen through boosting innovative and collaborative culture.