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Brand Personality, Strategic Marketing Partnerships, Organizational Demographics and Customer Service Delivery of Public Universities in Kenya
(University of Nairobi, 2021)
general objective of this study was to establish the relationship between brand personality, strategic marketing partnerships, and organizational demographics on customer service delivery of public universities in Kenya. ...
Influence of Electronic Service Strategy on Service Delivery of National Transport and Safety Authority of Kenya
(University of Nairobi, 2021)
Service delivery is a cyclic process that is continuous for establishing and delivery of client-focused services. The delivery of quality services entails comparing customer expectations to performance. Despite the NTSA ...
Revenue Diversification, Technical Efficiency, Size and Financial Performance of Commercial Banks in Kenya
(University of Nairobi, 2021)
Banks interlink each other closely as well as financial market system players that make the sector systemic important to the larger economy. Therefore, the assessment of a banks’ financial performance becomes a concern to ...
Influence of Staff Training and Development Fund Project on Job Performance in Kenyan Public Universities: a Case of University of Nairobi Non-teaching Staff
(University of Nairobi, 2021)
The purpose of the study was to establish the influence of staff training and development fund project on job performance in Kenyan public universities: A case of the University of Nairobi non-teaching staff. The study was ...
Tegrated Marketing Communication Strategies and the Performance of Insurance Companies in Nairobi Kenya
(University of Nairobi, 2021)
The modern-day business environment is characterized by high levels of competition between different players in the market. One of the strategies that is increasingly being used by these companies is Integrated Marketing ...
Risk based capital, asset allocation, firm size and investment returns of insurance companies in Kenya
(University of Nairobi, 2021)
The recent wave of corporate failures across the globe and more importantly local insurance companies, that have been declared insolvent despite holding the minimum capital requirement as per the insurance act, has been a ...
Effects of electric power outage dynamics on the performance of manufacturing firms in Kenya
(University of Nairobi, 2021)
Most manufacturing firms in both developed and developing economies are reliant on electric power supply for their existence. Therefore, instances of electric power outage are real operational threats to those firms ...
Shocks and Household Welfare in Kenya
(University of Nairobi, 2021)
The threat of adverse effects of shocks on the welfare of Kenyan households is still a challenge in socio-economic development in the country. Among the sources of vulnerability to shocks is the livelihoods’ reliance on ...
Audit committee attributes, firm characteristics, internal control framework and financial reporting quality of the State-owned Commercial enterprises in Kenya
(University of Nairobi, 2021)
There is very limited information available on the effect of audit committee attributes,
firm characteristics and internal control framework on financial reporting quality of stateowned
commercial enterprises in Kenya ...
Sustainable Operations Management Practices, Firm Characteristics, Performance and Competitive Advantage of Manufacturing Firms in Kenya
(University of Nairobi, 2021)
Sustainable operations management practices (SOMPs) are strategies, actions and techniques that support operational policies in achieving environmental, social and economic objectives. Company’s operations management ...