Browsing School of Business by Author "7accbd71-929a-476a-8e1f-a532271cacb3"
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Strategic Change Management Practices and Service Delivery at Kenya Commercial Bank Limited
Chematia, Roseline (University of Nairobi, 2021-08)The provision of service delivery has been hindered by strategic change management issues across the globe and especially within the banking industry. Equally, the effect of change management practices has not been adequately ...