The Influence Of Perceived Employee Welfare Programs On Employee Job Satisfaction At Kenya Railways Corporation

Abstract

This study examined the influence of perceived employee welfare programs on employee job satisfaction at Kenya Railways. The study had a target population of 1,214, being all the employees of Kenya Railways, MGR Operations. A sample size of 123 employees was established by use of a multistage stratified random sampling method. The study used a descriptive cross-sectional survey design. Primary data was obtained using a structured self-administered questionnaire. Analysis of data used measures of central tendency, measures of variability, and regression analysis. The findings were organised in tables and charts. The study determined a statistically significant connection between employee welfare programs and employee job satisfaction at Kenya Railways. Employee health programs exhibited the highest influence on employee job satisfaction trailed by flexible work programs. This study has contributed to the theory of job satisfaction and supplemented existing literature in employee welfare programs by establishing correlations between employee welfare programs tested in the study and employee job satisfaction. The use of descriptive cross-sectional study limited the study to one point in time observation. The use of closed-ended questions in structured questionnaires may have inhibited collection of in-depth qualitative data from the respondents. Based on these limitations, it was suggested that further studies should adopt a longitudinal research design which is more accurate in measuring outcomes and exposures. Also, future studies should be done on SGR operations and other state corporations to help them enhance employee satisfaction and achieve efficient service delivery. Further studies should also consider widening the focus from employee job satisfaction to employee engagement which emphasizes on both employee satisfaction and performance in organizations.