Procurement Governance And Service Delivery At Nairobi City County, Kenya

Abstract

The study sought to determine the procurement governance practices at Nairobi City County, Kenya and establish the effect of procurement governance on service delivery at Nairobi City County, Kenya. This study employed a descriptive research design. The target population of the study was 120 employees working in the various user departments of the Nairobi City County; Analysis of data was through descriptive statistics and inferential statistics. It was revealed that the key procurement governance include procurement policies and procedures, procurement planning, performance management, standard procurement templates and regular procurement staff training and they affect service delivery. The study concludes that procurement governance has an effect on service delivery. The study recommends that there is need to offer more training to the Nairobi City County employees to increase their understanding on procurement issues.