Influence Of E-Monitoring And Evaluation On Performance Of Real Estate Projects In Nairobi County, Kenya

Abstract

The purpose of the study is to establish influence of e-monitoring and evaluation on performance of real estate projects in Nairobi County, Kenya. The study objectives were to establish how e-Cost tracking, e-quality assurance, integrated communication management system, e-time tracking influence performance of real estate projects in Nairobi County. The study was guided by program theory, Technology Acceptance Model (TAM), the social theory and Critical Chain Project Management Theory. The study adopted descriptive survey method. The target population of the study was 834 personnel of the registered Real estate Firms in Nairobi County as in the year 2017. The sample size was 270 personnel determined using Yamane formula. Data was collected using questionnaires with closed-ended questions. Reliability and validity tests were conducted to ascertain the reliability and validity of the research instrument. After data had been collected through questionnaires, it was prepared in readiness for analysis by editing, handling blank responses, coding, categorizing and keying into statistical package for social sciences (SPSS) computer software for analysis. SPSS software version 21.0 was used to produce frequencies, descriptive and inferential statistics. E-cost tracking, e-quality assurance, integrated communication management systems and e-time tracking explain 60.9% of the variations in the dependent variable which is performance of real estate projects in Nairobi County. Pearson correlation indicated that e-cost tracking, e-quality assurance, integrated communication management systems and e-time tracking have a significant association with performance of real estate projects in Nairobi City County. Regression of coefficients showed that project that e-cost tracking and performance of real estate projects in Nairobi County have a positive and significant relationship (r=.259, t=6.652, p<0.05), e-quality assurance and performance of real estate projects have a positive and significant relationship (r=.272, t=6.626, p<0.05), e-time tracking and performance of real estate projects have a positive and significant relationship (r=.144, t=3.918, p<0.05, integrated communication management system and performance of real estate projects have a positive and significant relationship (r=.175, t=5.920, p<0.05). It was concluded that e-cost tracking, e-quality assurance, integrated communication management systems and e-time tracking influences performance of real estate projects in Nairobi County. The study recommends for the adoption of e-cost tracking to techniques to monitor cost expenses to the real estate company. Effective cost tracking will minimize cost overruns and project delays that reduce the profitability margin of the real estate company. The study recommends for the adherence to quality standards of real estate projects during development. There is need to employ electronic quality monitoring tools to improve of the quality of real estate projects. An integrated communication management system is required to link various facets of the organization. Integrated communication management in the real estate sector allows simultaneous running of various activities that need to be coordinated well. The study recommends the implementation of e-time tracking systems to check project progress against time. The techniques include Gantt charts, Critical path methodology and Program Review Evaluation technique. The appropriateness of e-time tracking can be seen as a relevant indicator that could be used to assess contractors’ effectiveness and capability to succeed on the completion of a project and to evaluate contractors’ performance.