Influence Of Selected Total Quality Management Principles On The Performance Of The Independent Electoral And Boundaries Commission In West Pokot County, Kenya

Abstract

Recent researches have shown that TQM improves organization’s performance. However, little studies have been carried out, even as IEBC performance has been faced with a lot of quality performance issues that is why the researcher carried out a research on the above subject in West Pokot County, Kenya. The study achieved the following objectives: To establish how focus on the customer principle influence performance of IEBC in West Pokot County; to determine how long term commitment principle influence performance of IEBC in West Pokot County; to establish how problem prevention principle influence performance of IEBC in West Pokot County and to establish how quality as everyone’s job principle influence performance of IEBC in West Pokot County. The research is based on the assumption that the adoption of TQM principles influences the performance of the IEBC in West Pokot County. Ex post facto research design and descriptive research design was used. The target population in this case was 180232 registered voters of West Pokot County. The sample size was 399 respondents of which 8 were IEBC staff in the four constituency offices of the county. Questionnaires and interviews were used by the researcher to collect data and the pilot study was done in the neighboring Trans Nzoia County. The split half technique was used to establish the reliability of the instruments. The researcher used descriptive statistics to analyze data. The major findings were that focus on customer with a mean of 4.8933 influence IEBC performance most followed by problem prevention with a mean of 4.8419 where the maximum score was 5. Based on the research findings, IEBC should adopt the principle of focus on customer and principle of problem prevention as the two principles greatly influenced performance of IEBC in West Pokot