Dynamic Capabilities, Organization Culture And Performance Of The State Bank Of Mauritius, Kenya
Abstract
The objective of this study is to establish what influence dynamic capabilities has on the
performance of the State Bank of Mauritius Kenya Limited (SBM) as well as establish how
the culture of this organization moderates on the relationship linking together dynamic
capabilities and performance of the Bank. The banking sector is set up in a dynamic
environment therefore to ensure performance is at zenith, there is need to adjust to the
environment as fast as possible. The drivers of this ever-changing environment may be
brought about by political, social, technological, economic as well as the legal factors.
Dynamic capabilities of an organization are the intricate skills bundled with knowledge
gathered over time that enables the organization to frame activities and adapt optimal
resource utilization. In order to create and transform the operations in the organization,
these capabilities are noteworthy for increased performance. . These capabilities facilitate
an organization, as a strategic alternative, to adapt to the highly evolving environment by
developing and adopting strategies that ensure a viable competitive edge. The
organization's culture is said to be the inherent beliefs and values that cut across it. The
culture includes its structure, processes, and attitudes of its employee's among others. This
research seeks to establish whether the dynamic capabilities have an influence on a firm’s
culture and in return, the effect they may have on its performance. The research was based
on SBM bank Kenya, the subject of the case study. Data collection (Qualitative) was
through an interview guide, which enabled in-depth responses to be harnessed. The data
collected was presented in prose form. The study has established that SBM bank's
performance is significantly influenced by its dynamic capabilities and culture. Similarly,
the association of dynamic capabilities and performance of the bank is moderated by the
culture of the organization.
Publisher
University of Nairobi
Subject
Dynamic CapabilitiesRights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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