Factors affecting effectiveness of teamwork at the National Bank of Kenya

Abstract

Effective teamwork has a positive influence on the performance of organizations. Organizations worldwide are striving to improve the effectiveness of their teams in order to be globally competitive. The purpose of this study therefore was to investigate the factors affecting the effectiveness of teamwork within financial institutions in Kenya. The objective of the study was to establish factors affecting teamwork effectiveness within National Bank of Kenya. This study adopted descriptive research design. The study utilized both primary and secondary data. Stratified random sampling was used to come up with a representative sample size. Secondary data was gathered from various authoritative sources including books, published articles, and on-line journals. Data was collected through questionnaires Tools of descriptive statistics were employed to analyze the data. The findings were then presented in form of summarized tables with percentage scores, statistical mean and standard deviation. The study found that leadership, organizational culture as well as organizational communication had varying effects on teamwork effectiveness at the National Bank of Kenya. The study recommends that mechanisms should be devised on how to determine the degree of supervision that is adequate to arouse high motivation among team members for each team at the bank, mechanisms should be devised on how to determine the degree of autonomy and interdependence required for each team and among teams, mechanisms should be devised to monitor and evaluate the effects of members’ attitudes on the effectiveness of teamwork at the bank, a mechanism should be put in place that assess the extent of support and adaptation of each member on the team, a strategy should be devised on how to assess employees’ perceptions on organizational values and beliefs as well as a mechanism is devised of assessing the nature of communication within teams and among teams and how this shapes attitude of team members among other recommendations. The study recommends that in order to remain profitable and competitive in the market, the company should encourage team work amongst its employees and employ an efficient communication system that avails information to all stakeholders.