Strategic change management at Kenya society for the blind

Abstract

Strategic change has become a constant phenomenon which must be attended to and managed properly if an organization is to survive. Since its inception, KSB has been improving its services and the mode of delivery of Programme to person with visual impairment. Although the delivery has improved with the time, KSB did not benchmark themselves with other organizations and therefore this led to some specific programs being duplicated by others. This study set to determine the strategic change management program at Kenya Society for the Blind. The study applied case study research design where only one organization was involved. The study used both primary and secondary data. Primary data was collected through interviews with senior managers and Council members. Secondary data was collected through review of the contents of various relevant publications and reports at the Kenya Society of the Blind including the Strategic Plan, Financial Statements and other relevant materials. Collected data was analyzed using content analysis and presented in prose format. Drivers of change at KSB included: changes in the top management; changes in the policy which gave out some responsibilities initially performed by KSB to other government institutions; and diminishing donor and government support which created budgetary deficits from time. KSB used several communication modes to pass the message of change across all stakeholders. The change management programme had several objectives to operate more effectively and efficiently to deliver on its Vision and Mission. The change management programme was reflected in employees’ job descriptions and work plans. The signing of performance contracts at the Institution promoted the corporate plan. To deal with the challenges of change management process, KSB has circumvented various solutions to ensure that the change management programme is a success. KSB requested strategic partners to support the change programme which yielded some positive impacts as some like Sight Savers came in to financially support the change management programme.