The relationship between workload levels and psychological resilience among Kenya Airways Cabin Crew Members
Abstract
Cabin crew members in any aviation industry undergo work related stressors associated
with the nature of their day to day work in the airlines. This is a daily actuality in the
aviation sector; work demands are significantly connected to the cabin crew productivity,
resilience and flight safety due to diminishing performance and alertness created. Globally,
cabin crew members face numerous stressors during their day to day work in the airlines
that need sufficient resilience to guarantee healthy adaptation. The research study was
guided by the need to understand relationship between workload levels and psychological
resilience among Kenya Airways cabin crew members. The researcher adopted descriptive
research; the independent variable (IV) was workload levels categorized into low, normal
and high workload levels, while the study’s dependent variable (DV) was psychological
resilience. The study’s first three objectives were guided by the relationships between the
IV and the three attributes of the DV while the fourth objective was guided by the
interrelationship between the three attributes of the dependent variable. The study was
guided by four null hypotheses. The targeted population for the research was cabin crew
members at Kenya Airways, including pursers, assistant flight pursers and flight attendants.
Stratified random sampling was utilized to select the participants and data collection was
through a Likert structured close ended questionnaire. Data analysis was conducted using
SPSS version 25 through descriptive statistics and also inferential statistics. Analyzing data
descriptively involved central tendency measures and measures of dispersion. Analyzing
data inferentially involved tests of correlation and chi-square analysis. Results were
presented through charts and tables. Results from analysis showed a relationship between
levels of workload and interpersonal control. However, there was no relationship between
workload levels and personal competence, as well as self-esteem. Additionally,
interpersonal control, self-esteem and personal competence had no relationship, but a
significant relationship existed between personal competence and interpersonal control.
The researcher recommended that a favorable working environment in the aviation industry
needs to be maintained so as to boost interpersonal control. Also, maintaining good levels
of personal competence can enhance cabin crew’s interpersonal control.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
The following license files are associated with this item: