dc.description.abstract | The purpose of this study was to establish Determinants of conflicts in the workplace-a
case of teachers in public secondary schools in Khwisero sub-County, Kakamega county-
Kenya. In public secondary schools conflict occurs among teachers and their colleagues,
teachers and principals and teachers and students. The study was based on four objectives
of school Management, school external environment, conflict resolution mechanism and
resources distribution. The study used descriptive research design in order to gather
detailed information from the field. The instrument used was questionnaire and
interviews with selected respondents. The target population was 28 public secondary
schools in Khwisero Sub - County, Kakamega County. The sample size was 9 secondary
schools out of 28 Public secondary schools were sampled purposively from the four
wards in Khwisero Sub-County to ensure all the wards were captured in the study. The
respondents were school principals, teachers, and directors of studies, school bursars and
board members. The data was collected using questionnaires with structured and
unstructured questions. The SPSS-version 21 was used and analysis presented using
descriptive statistics of percentages and frequencies. Pearson correlation was used to test
relationships between and among determinants of conflicts. The study had a return rate of
83% with majority of the respondents’ female at 59%. The findings also indicated only
35.6% of the respondents had experience of 2 years or below in their respective schools.
The majority of schools did not have conflict resolution policies. Majority of respondents
with 93% indicated that there was not policy effective for conflict resolution. Among the
recommendations was that the school management should involve all stakeholders more
in conflict identification and management in public secondary schools to allow for
creation of positive relationships among teachers and between teachers and the external
stakeholders such parents, teachers unions and the teachers employer. Further research
should be done to cover all public and private secondary schools as determinants of
conflicts tend to vary from situation to situation and may need in depth analysis in order
to get more information. | en_US |