Supply Chain Management Strategies and Performance of the Kenya Revenue Authority

Abstract

Supply chain management strategies has direct, positive impact on organizational performance since it is an important foundation for formulation of procutement strategies to achieve superior performance driven by supply chain management strategies namely. Lean supply chains, Outsourcing, partnerships, Information technology (Automation), Standardization Centralized and decentralised procurement. the research endeavoured establish the influence of supply chain managemental strategic on performances of the Kenya Revenue Authority. The general objective of this study was to establish the influence of supply chain management strategies on organizational performance of the authority. Subsidiary objective attempted to establish the practices of supply chain management employed at the Authority and to determine the effects of supply chain management strategies on the organization. The study considered Lean supply chains, Outsourcing, Supply chain partnerships, Information technology (Automation), Standardization and Centralized procurement and organizational performance as key variables in the study. a case study design due to its ability to provide in-depth information about the unit of analysis WAS USED . The study population comprised of the 60(Sixty) staff members of KRA supply chain division. The researcher used interview guide in data collection administered to employees from the senior and middle level management of the supply chains management division at KRA The study used content analysis to review the data collected. The study respondent’s feedback was grouped into sequential and exhaustive groups. The study findings indicated that majority of the respondents who participated in the study were male with a frequency of 35 accounting for 58.3 % while 25 were females representing 41.7 % of the participants. The study established an even age distribution, the findings in table 4.2 indicated that majority 16 (26.7%) 40 to 44 years old, 4 (6.7 %) were above 50 years of age while 2 (3.3%) were below 25years, 10 (16.7 %) 30- 34 years old, 14 (23.3 %) aged between 35-39, 8 (13.3%) aged between 45-49. This indicated that majority of the able to provide reliable information that this study sought. Findings on figure 4.3 indicated that majority 28 (46.7%) of the respondents had Bachelor’s Degree, 20 (33.3%) had Diploma, 12 (20%) had Master’s degree, while none had a PhD indicating that the respondents were well educated to offer reliable information this study sought. Findings on figure 4.4 indicated that majority 32 (53.3%) part of the participants were at KRA between six to ten years, 14 (23.3% above 10 years, 10 (16.7 %) had worked for between 3-5 years while 4 (6.7%) had worked for 2 years and below indicating that majority of the respondents could provide reliable information. Regarding those involved in formulation of supply chain management strategies and implementation, the participants revealed that the top management at KRA were involved in strategy formulation while the middle level management had the oversight role in strategy implementation. Regarding communication strategy is communicated across the supply chain division. The finding indicated that management supported strategy implementation. Regarding the extent of the adoption of the supply chain management strategies at the KRA, outsourcing was adopted at a high extent while lean supply chains, supplier partnerships and standardization Strategies were adopted in at a moderate extent. Regarding information Technology, Majority of the respondents concurred that information technology was adopted at a very high extent. The study therefore confirmed a positive supply chain management strategies and performance correlation of Kenya Revenue Authority.